01One price, on the website
Every feature, every community size, published on the pricing page with a calculator. No Pro tier, no feature gating, no quote-only enterprise dance. The two optional extras — a custom domain and a Milo phone number — carry their price on the same page. If we ever have to hide a number, something has gone wrong.
02The software does the work
A dashboard that tells a volunteer treasurer they have 14 things to do has not helped them. Milo drafts the reminder, answers the email, prepares the minutes — and asks for approval where approval matters.
03Paper is not legacy
Statutory notices go on paper, some owners will always pay by check, and the phone still rings at seven at night. Certified mail, a lockbox, and a phone line live inside the product, not in three other vendors.
04Boards own their data
Your ledger, your roster, your documents, your recordings. Exportable at any time in formats a CPA and a court can read, without asking us for permission or paying an exit fee.
05Say the honest thing
If a competitor fits you better, we say so on the call. If we broke something, it goes on the status page and in the changelog with our name on it. Comparison pages here quote sources and mark what we could not verify.
06Answer like a neighbor
Support is a person in Oklahoma City who knows what a reserve study is. Not a tier-one queue, not a bot pretending to be a person, not a four-day SLA.